Effective as of 25/10/2023 

privacy policy

This policy describes how Pooky Lighting, Inc. ("Pooky" "we" "our") collects and maintains Personally Identifiable Information (“PII”) about you and how we collect information about your actions whilst on our website at www.us.pooky.com (the “website”). By using this website you acknowledge and agree that your PII may be processed in accordance with this policy. However, if you would prefer to use the website WITHOUT allowing Pooky to collect and maintain certain information about you, then all you need to do is amend the settings in your browser and we will no longer be able to collect this information. Please be aware that restricting our ability to collect information may impact the functionality of the website. Many of the interactive functions offered by websites are dependent on cookies and disabling or blocking cookies can prevent these services from working or reduce their usefulness. Refer to our Cookie Policy for further information. If you do not accept the terms of this privacy policy, please discontinue your use of the website.

1. How we collect and use your information

The terms of this privacy policy will apply to all PII collected about:

Visitors to the Pooky website.
People who use our services, such as those subscribing to our mailing lists.
Visitors to the Pooky website who complete an enquiry form/ contact application/ request.

PII we may collect from you:
Information you give us. You may give us information about yourself by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to receive our newsletters, purchase our products/services, participate in our social media channels, or take part in a competition, promotion or survey. We do not knowingly collect PII from any person under the age of 18. If we suspect that an account user is under 18, we will require the account to be closed.

Information we collect about your visit to our site. When you visit our site, we may automatically collect certain information. This information is used by us so we can analyse data such as where our customers come from, what technology they use to access the site, which parts of the site they visit, where they spend the most time and how the site performed during your visit. The overwhelming proportion of this data is anonymised.

The information we collect includes the following:
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, device used, time zone setting, browser plug-in types and versions, operating system and platform;
Information about your visit to our site, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

We also work closely with third parties (including, for example suppliers of technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them.

Disclosure of your PII
We do not share your PII with any other parties so that they can market their products to you. We may share your information as required with business partners, suppliers and sub-contractors for the performance of any contract we enter into with them. 

For example:
Advertising networks that require data to select and serve Pooky adverts relevant to you and others. This is most commonly anonymised data.
Analytics and search engine providers that assist us in the improvement and optimisation of our site
Payment providers, so that they can process payments that you have implemented for any of our products, online or by telephone
Delivery companies, so that they can fulfil the delivery of your order with Pooky.

If we are under a duty to disclose or share your PII in order to comply with any legal obligation; This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We will only share relevant information with these parties; all such providers are under obligation to ensure your information is kept private. We do not knowingly partner with any parties with less than a reliable track record and sound policies in these areas.

2. your PII

We are committed to protecting your PII and to keeping it safe and confidential. We will therefore ensure that appropriate technical and organisational physical, electronic and procedural safeguards are implemented to protect it. Access to your PII will also be limited to certain relevant Pooky employees and certain third parties who process it on our behalf. Your PII will generally be stored securely by us until you notify us that you do not want us to do so. In that case, we will delete any information that we hold on you.

We occasionally conduct promotional activities with other companies. Data which we collect during a co-promotion will only be shared with the sponsor or co-sponsor with your explicit consent and this will be made clear to you at the point of collection. We will ensure that it is a simple process to opt out of taking part in the promotion or allowing your data to be passed to the third party.

If you have previously given your consent to allow us to collect your data for marketing purposes, you can withdraw this consent at any time by unsubscribing to our newsletter or informing us that you wish to do so. Our site may, from time to time, contain links to and from the websites of other companies. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any PII to these websites.

 

3. data security

We take commercially reasonable effort on technical and organizational security measures to protect your PII from being manipulated, lost or accessed by unauthorized third parties. 

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our website as safe as possible. 

Your PII is contained behind secured networks and is only accessible by a limited number of individuals who have special access rights to such systems and are required to keep the information confidential. 

We employ data security tools to protect your PII including encryption and authentication tools. As indicated on the website, payment for Pooky’s goods is through certain credit and debit cards and via PayPal, ShopPay, Apple Pay and Google Pay. Payments through the website are processed securely using advanced and up-to-date security-protected software. Your payment information is encrypted to ensure that it is fully protected and processed securely. Your payment details are not held by Pooky – they are held in an encrypted state by Stripe, a highly secure and widely recognised global payment provider. Even with these tools in place and properly functioning, we cannot guarantee the unconditional security of any PII. By using the website, you acknowledge and agree that we make no such guarantee, and that you use the website at your own risk.

We would like to draw your attention on the fact that we normally never ask for financial or payment information, such as your credit card number, passcode, account number or pin number, in an e-mail, text or any other communication that we send to you. Please always check that any website on which you are asked for financial or payment information in relation to our products is operated by Pooky. The risk of impersonating hackers exists and should be taken into account when using our website. 

If you do receive a suspicious request, do not provide your information and report it by contacting us.

Since we cannot 100% guarantee that loss, misuse, unauthorized acquisition, or alteration of your data will not occur. Please accept that you play a vital role in protecting your own PII. When registering with us, it is important to choose an appropriate password of sufficient length and complexity, to not reveal this password to any third parties, and to immediately notify us if you become aware of any unauthorized access to or use of your account.

Furthermore, we cannot ensure or warrant the security or confidentiality of information you transmit to us or receive from us by Internet or wireless connection, including email, phone, or SMS, since we have no way of protecting that information once it leaves and until it reaches us. If you have reason to believe that your data is no longer secure, please contact us.

4. complaints or queries

We strive to meet high standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page along with notice of the effective date. We will notify our account holders by email in advance of making any change effective.

Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed in the first instance to Pooky’s customer service team at hi@pooky.com

5. use of cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are used widely in order to make websites work or work more efficiently. They are also used to improve your browsing experience and make it faster; they allow us to monitor the use and performance of the website and they allow us to tailor our offer to you based on your browsing history. Whilst we have sought to keep the number of cookies to a minimum, there are several cookies we which have elected to use when you visit the website.
The cookies our website uses do not collect sensitive information such as your name, address, email address. We do not use the information gathered by cookies to identify you in person.
Some cookies will expire at the end of your session and most within a month. A few will remain on your computer for longer.
Should you choose, whether through your browser settings or other method we may choose to make available through the Website, not to receive cookies, the functionality of the Website may be curtailed or ineffective.
We may use third-party advertising companies to serve advertisements on our behalf. These companies may use cookies and action tags (also known as single pixel gifs or web beacons) to improve and measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

Cookies that we use:

Strictly necessary cookies

Cookie	Description
_ab	This cookie is generally provided by Shopify and is used in connection with access to the admin view of an online store platform
_orig_referrer	This cookie is generally provided by Shopify and is used in connection with a shopping cart.
_secure_session_id	This cookie is generally provided by Shopify and is used in connection with navigation through a storefront.
Cart	This cookie is generally provided by Shopify and is used in connection with a shopping cart.
Cart_sig	This cookie is generally provided by Shopify and is used in connection with a checkout
Cart_ts	This cookie is generally provided by Shopify and is used in connection with a checkout
Checkout_token	This cookie is generally provided by Shopify and is used in connection with a checkout service.
Secret	This cookie is generally provided by Shopify and is used in connection with checkout.
Secure_customer_sig	This cookie is generally provided by Shopify and is used in connection with customer login
Storefront_digest	This cookie is used in connection with customer login.
Cookieconsent_status	This cookie is used to remember your consent for the use of other cookies.
Cookieconsent_preferences_disabled	This cookie is used to remember your consent for the use of other cookies.
Swym-pid, swym-o_s, swym-swymRegid, swym-email, swym-cu_ct	These cookies are associated with Pooky’s wishlist functionality.
__kla_id	This cookie is set is to ensure newsletter and contact forms work correctly
_ga, _gid, _gat	These cookies are associated with google analytics. These cookies are used to monitor how visitors use our website. The anonymous information collected allows us to improve the experience of people using our site through the collation of web traffic patterns, user preferences as well as information on how they found the website. If you wish to opt out of being tracked by Google Analytics across all websites visit:http://tools.google.com/dlpage/gaoptout

Analytics and statistics cookies

Cookie	Description
_shopify_fs	This cookie is generally provided by Shopify and is used in connection with access to the admin view of an online store platform
_shopify_s	This cookie is associated with Shopify's analytics suite.
_shopify_sa_t	This cookie is associated with Shopify's analytics suite concerning marketing and referrals.
_shopify_uniq	This cookie is associated with Shopify's analytics suite
_shopify_visit	This cookie is associated with Shopify's analytics suite
_shopify_y	This cookie is associated with Shopify's analytics suite
_y	This cookie is associated with Shopify's analytics suite.
__atuvc	This cookie is associated with the AddThis social sharing widget
__atuvs	This cookie is associated with the AddThis social sharing widget
__atuvc	This cookie is associated with the AddThis social sharing widget
__utma	This cookie is used to determine unique visitors to our site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.

Marketing cookies

Cookie	Description
_gads	This cookie enables sites to show Google ads, including personalised ads.
IDE	This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange
_s	This cookie is associated with Shopify's analytics suite.
collect
GPS	This cookie is associated with YouTube which collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.
PREF	This cookie, which may be set by Google or Doubleclick, may be used by advertising partners to build a profile of interests to show relevant ads on other sites.
BizoID	This is a Microsoft MSN 1st party cookie to enable user-based content.
_fbp	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
_fbc	Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
__adroll, __adroll_v4, __adroll_fpc, __ar_v4	These cookies are associated with AdRoll

 

5.1. disabling cookies

To disable cookies on our website, you will need to change the settings in your website browser. Full instructions for all browsers can be found at https://www.aboutcookies.org/default.aspx?page=1