Questions about payments and refunds?

Do you accept AMEX?

We do! We also accept Visa, Mastercard and Discover.

Can I pay via PayPal?

Yes, you can! Just select PayPal at checkout.

How will I receive my refund?

Any refunds will be made back to the original payment method. If you have cancelled your card, or changed banks within the time of placing your order then please contact our Customer Service team so we can make different arrangements for you.

How do I pay with Pooky perks?

Once through to the checkout stage on our website, you will have the option to use your existing perks against your order, so long as you are logged into your account that holds the Perks earned on previous orders.